Trust & safety specialist - h/f

Le poste

Notre mission

Fondée en 1999, Scaleway, the cloud of choice, aide les développeurs et les entreprises à créer, déployer et adapter des applications à n'importe quelle infrastructure. Situé à Paris et à Lille, l'écosystème cloud complet de Scaleway est utilisé par plus de 25 000 entreprises qui choisissent Scaleway pour sa redondance multi-AZ, son expérience fluide pour les développeurs, ses centres de données neutres en carbone et ses outils natifs pour gérer les architectures multi-cloud. Avec des offres entièrement gérées pour bare metal, containerization and serverless architectures, Scaleway apporte le choix dans le monde du cloud computing, offrant aux clients la possibilité de choisir où résident les données de leurs clients, de choisir l'architecture qui fonctionne le mieux pour leur entreprise, et de choisir une façon plus responsable de passer à l'échelle.

About the job

As a Trust and Safety Specialist, you’ll work in many areas: security alerts (Spam, Phishing, Malware etc.), security (Bruteforce, ScanPort etc.), risk (fraud etc.), and legal and regulatory matters (LCEN - law for confidence in the digital economy, DMCA, copyright, libels etc.)

You will analyze clients’ accounts to identify fraudulent activities and establish profiles to communicate to technical teams whose role it is to improve automated processing tools and perform analyses on the various documents.

You will be responsible for our clients’ accounts and our infrastructure’s security.

You will monitor our network’s reputation to solve incidents, alerts and clients’ issues.

Profil recherché

  • Solid ability to collect, analyze and summarize essential information for business management on a daily basis
  • Inquisitiveness, reliable analyses, cross-checking 
  • Solid anomaly analysis and problem-solving skills, logic
  • Offering recommendations in connection to security alert checks 
  • Organization and attention to detail while managing and monitoring LCEN and DMCA requests 
  • Very good command of English and French

  • Autonomy and teamwork 
  • Observation and flexibility 
  • Good customer service skills, able to reassure and guide clients during the problem-solving process
  • Reactivity and adaptability to procedural changes 

  • Deal with a high number of security alerts 
  • Analyze accounts and payment methods 
  • Implement the general terms and conditions of sale, and providing precise and reliable information to our customers 
  • Identify trends in security alerts and fraudulent activities upon which you base your recommendations 
  • Ensure that the reputation of our IP addresses is monitored, and taking action in case IP addresses are blocked
  • Manage and monitor LCEN and DMCA requests 
  • Interact with the various stakeholders surveilling copyright infringements 
  • Manage the procedures associated with each agent (ALPA, NAGRA, etc.)
  • Decide whether a client is eligible for quota increases or access to additional services

    • This position is based in our offices in Paris (France)

    Recruitment Process:
    - Screening Call
    - Manager Interview
    - Team Technical Interview
    - HR Interview

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    L'entreprise

    Powered by talented and passionate people working hard on democratizing the cloud, Scaleway, the 2nd leading European infrastructure cloud provider, is a multicultural company, rapidly growing into a global brand. We are present in 160 countries, with more than 300 employees of 18 nationalities.

    We are a cloud computing pioneer delivering the innovative capabilities of modern multi cloud, covering a full spectrum of services for professionals: public cloud services with Scaleway Elements, private infrastructures and colocation with Scaleway Datacenter and bare Metal infrastructures with Scaleway Dedibox.

    We place people at the heart of our purpose as an enabler of the internet. Our organization encourages responsibility, autonomy, commitment and thought leadership from our collaborators. Our premises are open spaces, conducive to exchange and interaction between individuals.

    We believe it is our responsibility to be a positive force in society and to collectively design new systems for a better future. We want to increase access to the digital and technology industry. As our business scales, the customers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy. To better understand our customers and partners, we need a workforce that’s as diverse as they are.
    Our Diversity Equity and Inclusion (DE&I) strategy is a strategic asset for nurturing our future business growth, highly visible to our customers and partners. Scaleway has committed to take a proactive approach to develop the rich skills and competencies of all our workforce and to open up professional opportunities in creative and flexible ways, so that we can truly enjoy the rewards of working in a highly diverse, inclusive and global team, no matter the gender, religious beliefs or ethnicity.

    Join a community of more than 300 passionate people and become part of a growing company rooted in the world of tomorrow.

    Éléments nécessaires pour postuler

    Pour valider votre candidature, nous vous demandons de fournir les éléments suivants, vous devrez télécharger les pièces demandées directement lors de votre inscription.

    Document(s) :

    • Curriculum Vitæ